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FREQUENTLY ASKED QUESTIONS

Select Memberships include a $10 off coupon for use during your birthday month!

*Must be used in-spa during the month of your birthday. Valid on products purchases of $50 or more; excludes gift cards. Cannot be combined with other discounts.

Membership Signup
To provide the best experience, we ask that Members provide their birthday, email address, phone number, and mailing address at the time of sign-up. We don’t want Members to miss out on any important communications. 

Membership Length
Memberships are subject to a three-month minimum to allow time for the skin and body to respond to therapies. If the Membership is canceled within the first three months, the Member will be charged 50% of the remaining months. After the 3-month period, Members may cancel their Membership at any time without a fee. 

Membership Renewal
Memberships renew on the first of the month. Members have 30 days from the first of the month to use their Membership. We recommend scheduling Membership appointments several months at a time. If a Member cannot make their appointment nor find a date to reschedule their service within the 30-day Membership renewal period:

  • Members may gift their appointment to a friend or family member as long as it is within the same 30-day period.

Appointment Cancellations
Appointment cancellations occurring within 24 hours of the scheduled service are subject to a cancellation fee of 50% of the service price, which will go directly to the provider as it is a challenge for them to book last-minute appointments. If a 24 hour cancellation happens more than once, 100% of your service price will go to the service provider.

Membership Changes
As our company grows and changes, Membership prices and/or perks are subject to change. Members will be given a minimum of 30 days notice of any changes and have the option to cancel their Membership. Once the changes take effect, previous prices and perks will not be honored from that point forward.